Are You a Council or Housing Association Tenant Living with Disrepair?
Council and housing association tenants have the right to live in a safe and well-maintained home.
If your landlord has failed to repair issues such as mould, leaks, unsafe electrics, broken doors or heating problems, you may be able to make a housing disrepair claim.
Speak to our UK-based team today for a free consultation
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You can complete our claim form yourself in just a few minutes to find out if you are eligible to claim for repairs and compensation with our selected panel of solicitors
Use our online tool to see if you're eligible for a claim
TheYesCatalogues Ltd t/a Tenant Claims is authorised and regulated by the Financial Conduct Authority (FRN: 944948).
We operate on a seek-and-refer (click here for more information) basis only. We help collect initial information and then refer your enquiry to a regulated solicitor. We do not provide legal advice or handle your claim after referral.
We do not charge you for our service. If your claim is accepted and successful, we will receive a fixed referral fee from the solicitor. This does not affect your compensation.
You can make a housing disrepair complaint yourself for free, directly to your landlord or through the Housing Ombudsman, without using a claims management company.
We do not provide legal advice or handle your claim. If eligible, we will refer you to a regulated solicitor, click here to find out more
Claiming for housing disrepair
Housing disrepair is when a rented property deteriorates or requires repairs so that it is safe and suitable to live in, it is your landlord’s responsibility to ensure a reasonable living standard is met.
Damp & Mould
Damp and mould are dangerous to your health and therefore may qualify you for compensation
Broken Extractor Fans
You will be very likely to receive compensation if your home has broken extractor fans
Blocked Drains
If your drains have been blocked and your landlord hasn’t sorted it, you may be eligible for compensation!
Dangerous Electrical Wiring
You may qualify for compensation if your home has dangerous electrical wiring and your landlord has been ignoring you.
Defective Plasterwork
Defective plasterwork is incredibly dangerous and you you may be eligible for compensation, click below find out more.
Defective Windows & Doors
Defective windows and doors could also qualify you for reimbursement from your landlord.
Leaks, Flooding or Water Damage
If you have water damage in your home caused by leaks or flooding, you may be eligible for compensation!
Take Action Today
If your council or housing association home has serious disrepair issues, You could be owed up-to £***
Your Landlord’s responsibilities
Whether you rent from a private landlord, your local council, or a Housing Association, it’s reassuring to know that the law protects tenants.
Do you have a claim?
We can help with a Disrepair Compensation claim
If your landlord is not carrying out the necessary repairs, Tenant Claims can help. We provide a free, no-obligation service that collects your information and refers your case to a regulated solicitor who can advise you on your options. Simply click here to get started with your enquiry. One of our specialist solicitors will review your situation and, if appropriate, take your housing disrepair claim forward.
You Don’t Have to Deal with Disrepair Alone
If repairs in your home have been ignored or delayed, it may be time to find out what options are available to you.
What is a ‘reasonable time’ to make repairs
You Don’t Have to Deal with Disrepair Alone
As a general rule, landlords have up to three months to carry out repairs, although urgent or hazardous issues must be addressed much sooner. For example, a blocked toilet should be fixed within a day, while replacing rotten window frames could take longer.
It's important that your landlord is aware of the issues in your home. Ideally, you should have informed them of any problems, whether through email, text, or dated letters. These communications can be helpful if you need to make a housing disrepair claim later.
Frequently Asked Questions
If repairs in your home have been ignored or delayed, it may be time to find out what options are available to you.
A housing disrepair claim is a legal action you can take against your landlord when they fail to carry out essential repairs. Every landlord, whether a council, housing association, or private landlord, has a legal duty to make sure the property you live in is safe, secure, and fit for purpose. If they fail in that duty, you can ask the court not only to order the repairs but also to award you compensation.
The stronger your evidence, the stronger your claim. Keep records of everything, including photographs and videos of the damage, medical evidence if your health has been affected, and receipts for any damaged items. It is also important to keep copies of letters, emails, or texts you have sent to your landlord reporting the issue.
As part of your claim, our Housing Disrepair Solicitors will also arrange for an independent surveyor to assess your property and provide an expert report, which carries significant weight in court.
No. The solicitor we refer you to operate on a No Win No Fee basis, meaning you will not pay legal fees if your claim is unsuccessful. They will clearly explain their success fee, terms, and any other costs before you agree to proceed. Click here to find out more about our No Win No Fee Solicitors or Click here to find out more about fees and payments. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.
No, unfortunately not. You must be currently living in the property.
The housing disrepair process can take anywhere from a few weeks to several months, depending on your landlord and the nature of the repairs. Tenant Claims will quickly refer your enquiry to a regulated solicitor, who can advise you on the next steps. While we cannot carry out repairs ourselves or guarantee how quickly your landlord will act, we make sure your information is passed on promptly so the solicitor can help move things forward.
The housing disrepair process can take anywhere from a few weeks to several months, depending on your landlord and the nature of the repairs. Tenant Claims will quickly refer your enquiry to a regulated solicitor, who can advise you on the next steps. While we cannot carry out repairs ourselves or guarantee how quickly your landlord will act, we make sure your information is passed on promptly so the solicitor can help move things forward.
No Win No Fee Solicitors
The solicitor we refer you to operate on a No Win No Fee basis, meaning you will not pay legal fees if your claim is unsuccessful. They will clearly explain their success fee, terms, and any other costs before you agree to proceed. Click here to find out more about our No Win No Fee Solicitors or click here to find out more about fees and payments.